Process Envision are a specialist business process consultancy set-up by Paul Elson-Vining.
We are a pure process mapping consultancy that helps public and private sector organisations understand their business processes. Our approach is very much consultative. We work with you to get the results you need rather than imposing our framework and structure.
We are clear, open and transparent in what we can and cannot provide in the way of services. Our work comes predominantly from referrals and recommendations. We do not sell software solutions but support the training and implementation in a select few.
Companies that have undergone rapid growth through mergers over the last few years will often suffer from systems, processes and procedures not keeping pace. As a result, organisations can experience pockets of undocumented knowledge and good practices but not shared with the broader organisation.
They may also experience many unknown manual processes and rework being conducted, along with potential duplication and redundant processes. Whilst there may be substantial progress with digitising the workplace, there may well be under-utilisation of systems or the inability to access information at the point of use.
We are also involved where organisation have had an issue and need to get a handle on what went wrong and identify where the process may have been a factor and close the gaps.
Careful managreement of process workshops is essential to a successful project. Staff can be concerned when an external consultant is used to ask them what they do, why they do it and what happens to what they produce. They can feel threatened that their job is at risk or not trusted.
Keeping staff informed is the key to any review. Providing clear information of what will happen and why and the reasons for the programme will help them going forward.
From the outset, it is essential to ensure staff do not experience a feeling that change is ‘being done to them’ and that they are not part of the process. The processes belong to the staff performing them, and the organisation is there to help ‘grease the wheels’ to remove barriers.
The attendees in our workshops are the content experts. Process Envision is not there to tell them if it is right or wrong. We will, however:
- Challenge the purpose of the task.
- Ask where the outputs go.
- Obtain feedback if there are any perceived issues or bottlenecks.
We find it works better if managers are not involved in the first facilitated workshops. Typically, attendees are more relaxed to talk through the process and more likely to say if they do not understand a task or wish to voice concerns. Process Envision will provide this feedback to stakeholders as anonymously as possible.
- Process maps
- Findings and observations report
A set of ‘end-to-end’ process maps detailed above the work instruction level. The methodology we use is called noun-verb, where each activity has a clear input and output. Processes will document the task completed but not the ‘how’.
Process Envision will provide process maps in the selected tools native format. We can also offer on request HTML format files or PDF’s (with limited functionality).
We will also supply a series of data reports from the process captured. These are typically Hotspots, Value Stream, Systems, opportunities for standardisation or improvement, and the potential to automate steps.
After documenting the ‘as-is’ processes and identifying the costs of manual and non-value-adding steps, together with the number of occurrences, will form part of the final report.
We do not supply a data map of how the systems interact from a technical level or the protocols used for data transfer.
There are three primary risks to the project:
- Scope creep
- Managed from the statement of work and sets clear definitions of the departments or functions included. If the project is inflight and a new business area has a critical need, Process Envision will discuss this with the Project Sponsor and agree on new timescales and budgets.
- The availability of staff or cancellation of workshops
- Workshops must be arranged a minimum of 7 days in advance. If it is impossible to hold a particular session for operational reasons, the Project Sponsor or delegate will backfill the slot with another area. Please be aware of our cancellation policy in our Terms and Conditions.
- Wrong people involved in the workshops.
- Sometimes, the wrong people are invited, leading to the output not as expected. Should this be the case, Process Envision will discuss this with the Project Sponsor to screen future sessions better.
Where onsite workshops are needed, a suitable room will need to be found and made available to Process Envision for the duration of the workshop. We are well-practised in collaborating remotely with clients based globally and are not adversely affected by Covid restrictions. It can, however, slow the pace of the workshops down.
The attendees to the workshops must be the staff that perform the process, rather than what they think happens or read from written instruction which may or may not be used.
The workshops will take a two-stage approach. The first stage is the capture. Process Envision will take these processes in a rough form and break them down to the final state. After offsite finalisation, the process will be presented back to the stakeholder in the second workshop to confirm accuracy. At this stage, it is often helpful for staff that have not been involved in the first workshop to review the content for verification.
Process Envision approaches all workshops as a facilitator and not subject matter experts. They will not dictate how the process should be or how they think it should be performed but will obtain all information from the content providers.
Groups should be no more than 4-6 in size.
Paul Elson-Vining has over 15 years of experience of process experience and over 25 years experience in implementing and training software systems.
He has personally been involved in over 100 Business Process Managreement (BPM) implementations globally. With a logical approach, he can understand the key elements that customers require in their business process.
One of his essential skills is that of a process facilitator, listening to how people describe what they do and bringing out the essence into a clearly defined set of processes.
His certifications include:
Additional Consultancy support
We also have access to a wide range of other consultancy services on request. Some of the specialists are certified in: