A Business Management System (BMS) is a set of tools and processes that help you plan, execute, and monitor your business strategies and activities. A BMS can help you improve your efficiency, quality, and customer satisfaction, as well as comply with various standards and regulations. However, implementing a BMS is not enough to achieve these benefits. You also need to ensure that your employees adopt and use the BMS effectively. Here are some tips on how to ruin adoption of a BMS in your organisation: Impose the BMS without any communication or consultation. The best way to make your employees hate the BMS is to impose it on them without any communication or consultation. You can surprise them with a

Emergency services are vital for the safety and well-being of the public. They respond to various types of emergencies, such as fires, medical emergencies, accidents, crimes, natural disasters, and terrorist attacks. However, emergency services also face many challenges, such as increasing demand, limited resources, complex coordination, high-risk situations, and public expectations. To overcome these challenges, emergency services need to adopt effective business process management (BPM) practices. BPM or Business Process Management, is a systematic approach to design, execute, monitor, and improve business processes. A business process is a set of activities that transform inputs into outputs, such as a service or a product, to achieve a specific goal. BPM aims to optimize business processes by aligning them with the strategic

Today I learned something new. I am not ‘down with the kids’ with the latest terms, but I am not part of the ‘old guard’ either. I have heard and been using the term ‘Leading Edge’ and ‘Tip of the Spear’ (sorry for the clichés but there is a point I promise) as an example of being the first in creating the standard or make a path for everything that follows. Makes sense so far? But here is the new learning, I heard someone referencing the ‘Bleeding edge’ the other day. I thought I had misheard, or they had misquoted so I asked what they meant (every day is a school day!) and they explained something that made me sit

What is the purpose of creating a meal which you can’t eat? Or hanging a picture up to face the wall and not an audience? Nothing I hear you cry! That’s correct. So now let’s ask the same while we are thinking about the purpose of capturing business processes. Many of us would have worked for companies who have captured their processes but no one other than the person who’s job it was to document them all actually knows what they are! What is the purpose in that? If you do not share and educate your fellow colleagues, employees, team members about processes that are important for your business/project/work how will they know what they should be doing? Documenting processes,

What processes do I need? Documenting processes can seem like a daunting task. We have heard it compared to being lost in the wilderness or that process mapping is so hard it fills me with dread and makes my eyes bleed. Please make it stop!/p> But it doesn’t need to be that bad just start with these 2 questions What processes should I have? Where do we start? Once you have recognised these two simple questions you can now embark on your process mapping journey. Process mapping is not a difficult thing to do in theory, its problem comes with the execution – ensuring a consistent approach is essential. What processes should I have? Answering Question number 1 in simple

What is Process Mapping? Process mapping involves visualising the flow of work within a business. A process map contextualises and details a business’ processes, showing a series of steps, events or actions that lead to a result. Business process maps are also commonly referred to as process flowcharts or process flow diagrams. Process mapping involves visualising the flow of work within a business. A process map contextualises and details a business’ processes, showing a series of steps, events or actions that lead to a result. Business process maps are also commonly referred to as process flowcharts or process flow diagrams. Process maps are often used by businesses that want to obtain clarity on how they are working to create more consistent, efficient and effective working practices. Organisations that have documented their

You may have heard about ISO standards or seen companies displaying their certification on documentation, products, or vehicles.

But what are they?
What do they mean?
Are they required?
In this article we will give you an insight as to what they are all about and give you the information you need to decide for yourself.

One of our software partners, Triaster, utilises a straightforward methodology that is easy to understand but also very powerful at the same time. This is an updated and refreshed edition of an article originally written in 2016.    Written by Michael Cousins Mike founded Triaster in 1994. A thought leader in business improvement, he has led Triaster ever since, spearheading its development of beautifully engineered business improvement software, that is both full of the functionality required by business analysts and that end users find really easy to use. The Noun-Verb process mapping methodology is a powerful, yet very simple way to document a business process. It is used by process mappers as the standard to deliver process diagrams that are