A Business Management System (BMS) is a set of tools and processes that help you plan, execute, and monitor your business strategies and activities. A BMS can help you improve your efficiency, quality, and customer satisfaction, as well as comply with various standards and regulations. However, implementing a BMS is not enough to achieve these […]
Emergency services are vital for the safety and well-being of the public. They respond to various types of emergencies, such as fires, medical emergencies, accidents, crimes, natural disasters, and terrorist attacks. However, emergency services also face many challenges, such as increasing demand, limited resources, complex coordination, high-risk situations, and public expectations. To overcome these challenges, […]
Today I learned something new. I am not ‘down with the kids’ with the latest terms, but I am not part of the ‘old guard’ either. I have heard and been using the term ‘Leading Edge’ and ‘Tip of the Spear’ (sorry for the clichés but there is a point I promise) as an example […]
What is the purpose of creating a meal which you can’t eat? Or hanging a picture up to face the wall and not an audience? Nothing I hear you cry! That’s correct. So now let’s ask the same while we are thinking about the purpose of capturing business processes. Many of us would have worked […]
What processes do I need? Documenting processes can seem like a daunting task. We have heard it compared to being lost in the wilderness or that process mapping is so hard it fills me with dread and makes my eyes bleed. Please make it stop!/p> But it doesn’t need to be that bad just start […]
What is Process Mapping? Process mapping involves visualising the flow of work within a business. A process map contextualises and details a business’ processes, showing a series of steps, events or actions that lead to a result. Business process maps are also commonly referred to as process flowcharts or process flow diagrams. Process mapping involves visualising the flow of work within a business. […]
You may have heard about ISO standards or seen companies displaying their certification on documentation, products, or vehicles.
But what are they?
What do they mean?
Are they required?
In this article we will give you an insight as to what they are all about and give you the information you need to decide for yourself.
One of our software partners, Triaster, utilises a straightforward methodology that is easy to understand but also very powerful at the same time. This is an updated and refreshed edition of an article originally written in 2016. Written by Michael Cousins Mike founded Triaster in 1994. A thought leader in business improvement, he has […]